FAQ

1.Q: Why your prices are so cheap? Are the products authentic,100% originals packaged?

A: Yes,our products here are anthentic and 100% originals package.All products here are just stocked from container order of nike shoes abroad like orders cooperated for wal-mart and so on.So there are various styles and enough size that you may interest here.And due to certain stocks from our own factory and non tax fees home and abroad,we develop our business enlarging cooperation broadly via sample offering and free shipping here.So price here shown to you are too cheap based at the reason above.Just come on and catch a chance to enforce our development here.

2.Q: Do you do wholesales business?
A: Yes,welcome wholesales business,and also we can manufacture your needed shoes like nike shoes enforing your business development.Surely there are mini quantity,so please contact us for directly communication here for timely information.

3.Q: How long does it take in shipping order door to door?
A: One week usually.Here we arrange order package and ship it out within 12hours in our working days - Monday to Friday-4:30 am to 6 pm (GMT +08:00) >. And in others time,we have our service online someday for business busy.

4.Q: Is you site secure?
A: Yes all orders are processed thru paypals 100 percent secured "https servers , all other info is safe and we never share other info with any other parties.Also smoothly via hackersafe .etc.

5.Q: Can I monitor the delivery process?

Yes, when the product delivery takes place, you will receive a notification by e-mail which notify you that your boots has been shipped ,And 24 hours later ,the tracking number that you have received will be trackable on Express Mail Service Official site :http://www.ems.com.cn/english-main.jsp , you will find the possibility to look-up an order, so that you can see exactly

6.Q: Why do you ask for personal information?

All information included in the order form is requested in order to delivery.

7.Q: What size should I order if I am in between sizes?

If you are in between sizes it is recommended by the manufacturer that you size down to the next whole size. (For example: If you wear a size 8.5,you should order a size 8.) They may be snug at first, but the footwear will stretch a little as the fleece footbeds form to each individual foot

8.Q: How do I track my order?

Most orders can be tracked by going tohttp://www.parcelforce.com .Once you placed orders here,you will get an email noticing Order confirmation with tracking number r.And tracking numbers could be trackable online in 48hours later.Please contact us via email if you need further tracking assistance.

9.Q: What is your return Policy ?

We are committed to your complete satisfaction . You must contact us before sending the items back. All items sent back to us must be in their original condition i.e. not worn, altered or washed, with all tags attached. If returning items for a refund: all returned items are subject to a 15% restocking fee. Shipping and handling charges are non-refundable. We do not cover the shipping cost of returns or exchanges, you will be responsible for the shipping and handling costs. Additionally, we recommend that you add tracking and insurance for your own protection, as we cannot be responsible for lost shipments.

10.Q: Could I have an exchange because the boots is not suitable for me?

A: I am sorry to hear that the boots is not suitable for you.We can change the size for you but according to our return and exchange policy,youshould pay for the transportation fee come and go(because we sent the boots according to your order,pls understand).That is too expensive.so could I give you a suggestion?You can give the boots you received to your friend or someone else as a gift or you can sell them out.And you can reorder another pair of boots which is fit for you.Is that ok?pls think again.Good luck!

11.Q: What payment methods do you support?

Depending on the products you want to purchase, Timberland.lawnygolf can offer the following payment methods:

- Credit/debit card (Visa, MasterCard) - Ips - Gspay - WesternUnion